B2BGateway Rolls out the Sweetest Acronym to Hit the Cloud , RRT
July 31, 2013 | Boston, MA – B2BGateway, the preferred EDI provider in more than 17 time zones launches its greatest customer service tool to-date. The veteran EDI solutions provider, known for its excellent customer service, has just rolled out its newest addition to the B2BGateway family –The Rapid Response Team (RRT).
“EDI gets you in the game,” as any major retailer will tell the vendors they’re courting. That certainly rings true for B2BGateway’s diverse range of clients who have consistently grown at exponential rates. Within the past year, client-trading partner relationships have increased an incredible 47.3%. Whether it’s a client with one relationship or 150 relationships, there will always be a need for everyday client support in addition to the setup support for the clients adding new relationships. B2BGateway launched the new RRT program last month to provide their clients with the fastest, and most visible customer support to-date.
“Having the Rapid Response Team work with the Support Engineer team has substantially increased response times for day-to-day client support,” said CEO of B2BGateway, Kevin Hoyle. “The improved visibility and transparency into the status of setups and issue resolution has also enhanced client satisfaction.”
Clients who are in production have the option to call or email any questions or issues to the RRT or they can also log into their client portal to view the status of their ticket. An email notification is also sent to include updates from the team.
“The idea behind RRT is to make it as easy as possible for the clients to receive expedited support and get updates every step of the way,” said one of the creators of the RRT program, Improvement Team Manager at B2BGateway, John Pirotte. “It’s a new process for us and we’re working every day to make it the most convenient and effective customer support tool for our clients.”
About B2BGatway: B2BGateway.Net is a leading global e-Invoice and EDI (Electronic Data Interchange) solution provider with offices in North America, Ireland, Scandinavia and Australia. B2BGateway.Net is a GS1 Accredited solution provider and offers 24/7 customer support. B2BGateway.Net e-Invoicing and EDI solutions are simple to use, competitively priced, highly effective and can increase profitability by reducing costs associated with manual data entry. For further information, please call +1 (401) 491 9595 or log onto www.B2BGateway.NetRapid Response Team Info