The Rapid Response Team, RRT as it’s commonly called, was introduced to enhance our existing EDI support ticket system and to improve resolution times. Since implementation, responses to tickets are down to an average of 2-hours and 46-minutes. Before RRT, it would have taken much longer to get a response! As the system improves, we hope to see this under an hour.
The Rapid Response Team has been a proven solution to improve support ticket response time and allow greater transparency clients to track the progress of their support tickets. Since it’s creation the Rapid Response Time has helped clients successfully resolve any problems they might have quickly and efficiently. Additionally, always feel free to reach out to your support engineer and they will be there to help resolve your issue as they always have.
If you’d prefer to print out the guide or save it for later a PDF is available for download: