The Production Support Team, was introduced to enhance our existing EDI support ticket system and to improve resolution times. Since implementation, responses to tickets are down to an average of 2-hours and 46-minutes. Before the Production Support Team, it would have taken much longer to get a response! As the system improves, we hope to see this under an hour.
The Production Support Team has been a proven solution to improve support ticket response time and allow greater transparency for clients to track the progress of their support tickets. Since it’s creation the Production Support Time has helped clients successfully resolve any problems they might have quickly and efficiently. Additionally, always feel free to reach out to your support engineer and they will be there to help resolve your issue as they always have.
If you’d prefer to print out the guide or save it for later a PDF is available for download: