MerchSource

oracle netsuite EDI

SUCCESS STORY

This has been huge for us. Taking the manual cash application process out not only saved us a lot of time and energy, it also eliminates any manual errors. Steve and his team were able to write scripts to work around NetSuite’s limitations and they have done really well so far. Overall, we are HUGE fans of the cash application program.”

           Paul Sunny | MerchSource LLCmerchsource  

Client

MerchSource

Location

California, USA

Industry

Markets and distributes consumer products to the Retail sector.

Business Challenge

Needed to automate the matching of remittance advice notes to invoices in NetSuite.

Solution

B2BGateway.Net developed a cash / remittance advice application to automate the entire process for MerchSource.

Results

The solution saved MerchSource a huge amount of time, company resources and eliminated costly errors associated with the re-keying of EDI data.

3PL

CUSTOMER PROFILE

Based in Foothill Ranch, California, MerchSource LLC markets and distributes consumer products to the retail sector and consumers. The company offers multiple product categories such as electronic goods, toys, pet products, household accessories, and gift items. Its clientele include CVS, JCPenney, Macy’s, Kohls, Rite Aid, Mervyns, Target, Overstock.com, etc.

BUSINESS CHALLENGE

When MerchSource sends an invoice to a customer, the customer will send back a payment that must be entered into NetSuite and applied against the open invoice. MerchSource receives checks valued at multiple millions of dollars per month that must be applied against thousands of specific invoices. This is very time consuming when handled manually due to restrictions within the NetSuite user interface. MerchSource had to hire temporary staff and borrow staff from other departments to help accounting enter and apply these checks. It is a nightmare for the organization and takes up valuable days every month.

SOLUTION

MerchSource contacted B2BGateway, their NetSuite EDI partner, looking for solution to their ongoing payment remittance advice needs. B2BGateway was able to create a web-services integration that took a spreadsheet listing the various open invoices, the amounts to apply, the check number from the customer and various other relevant fields to automate this entire process. B2BGateway can now import the customer payment transactions and automatically apply these payments to the invoices MerchSource specifies. This has saved MerchSource many days’ worth of manual labor and saved them from having to hire temporary staff specifically for this task.

BUSINESS BENEFITS

The solution saved MerchSource LLC a huge amount of manual entry and freed up much needed company resources and time. It also eliminated costly errors associated with the re-keying of data. B2BGateway.t, NetSuite’s EDI Solution Partner since 2001, have provided an easy, fully integrated and automated cash / remittance advice solution for MerchSource.

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ABOUT B2BGATEWAY

B2BGateway is a world leader in the provision of cloud-based, fully-integrated EDI and automated supply chain solutions founded in Boston in 1999 and with additional offices in Europe and Australia. B2BGateway offers clients 24/7 customer support with each client having their own designated setup team. B2BGateway’s EDI solutions are simple to use, competitively priced, highly effective and can increase profitability by reducing the costs associated with manual data entry errors. For further information please visit www.b2bgateway.net

For more information about B2BGateway:

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Sales@B2BGateway.Net // Email Address
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This case study is for informational purposes only.

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