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SUCCESS STORY

“Our consultants advised us to choose TrueCommerce B2BGateway over the competition because it is a much more nimble solution and they are much more responsive than the competition.  That has proven to be true throughout the relationship, not just at the beginning.

Jared Williams | Margo Caribe   

Client

Margo Caribe | 1-855-496-2999

CustomerService@margogardenproducts.com

Location

50 N. Laura St. Suite 2550, Jacksonville, FL 32202

Industry

Garden and Landscape Products

Business Challenge

Margo Caribe chose NetSuite as their ERP in 2016 and needed to onboard over a dozen new trading partners with no delay or they would risk losing out on the growth.

Solution

Margo Caribe chose TrueCommerce B2BGateway to implement EDI and connect them with their new trading partners. After strategic planning and effective project management by Nathan Bousquet, TrueCommerce B2BGateway completed the integrations on time and relatively hassle free so Margo Caribe could grow their business.

Results

Margo Caribe has experienced rapid growth in the past 12 months. TrueCommerce B2BGateway’s NetSuite EDI solution has enabled them to onboard over a dozen trading partners quickly in order to accommodate their growth.

CUSTOMER PROFILE

Margo Garden Products opened its doors in 1981.  Their multi colored collections of all natural exotic beach pebbles are imported from many beaches across the world and can be found in many stores and on ecommerce sites such as Amazon, Costco, Home Depot, Home Depot.com, KmartHub and Walmart.  They have shipping locations on both the East and West Coasts, enabling them to provide accurate and timely distribution as needed.

BUSINESS CHALLENGE

Margo Caribe chose NetSuite as their ERP in 2016 and needed to onboard over a dozen new trading partners with no delay or they would risk losing out on the growth.  This rapid growth required that Margo Caribe enlist an EDI provider in order to integrate with NetSuite since they were downloading orders and manually fulfilling them into their ERP.

SOLUTION

Margo Caribe chose TrueCommerce B2BGateway to implement EDI and connect them with their new trading partners.  The setup experience was challenging at times for Margo Caribe because EDI was new to them but with strategic planning and effective project management by Nathan Bousquet, TrueCommerce B2BGateway completed the integrations on time and relatively hassle free so Margo Caribe could grow their business.  After the first TP was completed, additional trading partners became easier to onboard.

Margo Caribe has also had great success working with the TrueCommerce B2BGateway production support.  Many of their trading partners require changes. TrueCommerce B2BGateway works on behalf of Margo Caribe to update mapping specifications as required, preventing Margo Caribe from being assessed costly chargebacks by a trading partner.

 

BUSINESS BENEFITS

With so much competition, companies have to be ready to onboard with a trading partner or risk losing the business.  Once a trading partner decides they want to sell their item, suppliers need to be ready for that volume. TrueCommerce B2BGateway’s NetSuite EDI solution gives suppliers the ability to be ready for that growth while reducing the need for manually fulfilling orders resulting in a labor cost savings and efficient order fulfillment.

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About TrueCommerce B2BGateway

Since 2001, TrueCommerce B2BGateway has been providing Electronic Data Interchange (EDI) & API Connectivity Solutions for NetSuite users. TrueCommerce B2BGateway’s cloud-based EDI & API Connectivity solutions allow the NetSuite user to communicate seamlessly with their customers and 3PL’s. We offer both web based and fully integrated EDI & API Connectivity solutions to cater for all market needs and wants (e.g. X12, EDIFACT, Tradacoms, Eancom, Odette, oioUBL, XML, VAN, AS2, FTP, etc.). Our Cloud/SaaS based fully integrated EDI & API Connectivity solutions will integrate seamlessly with all NetSuite ERP Solutions.

In addition to our global headquarters in Rhode Island, TrueCommerce B2BGateway has offices in Ireland and Australia enabling us to offer unparalleled support across all time zones.

For further information please visit www.b2bgateway.net

Main Office: +1 401-491-9595
Europe: +353 61 708533
Australia: +61 2 8003 7584
© 2021 TrueCommerce B2BGateway. All rights reserved. This case study is for informational purposes only.