Ibex Finds B2BGateway’s EDI Solution fits like a Glove


In 2011, when Ibex, the premium four-season wool clothier needed to be EDI compliant to trade with REI and Zappos, NetSuite recommended B2BGateway to get the job done. Today, B2BGateway’s cloud-based EDI software integrates seamlessly with Ibex’s NetSuite ERP system. This allows Ibex to trade thousands of EDI documents, such as purchase orders, invoices and advanced shipment notices (ASNs), on a monthly basis with major retailers Altrec, Backcountry and REI to name a few…

The Vermont-based company creates rich and innovative apparel for all types of outdoor enthusiasts and every weather condition. Believing in the superior properties of wool, Ibex manufactures about 85-percent of its wool garments in North America. Ibex sources most of its wool from New Zealand; however, the company is expanding its domestic supply chain and is now sourcing some of its wool from the United States. Rambouillet sheep from the 100-year-old, Montana-based Lehfeldt ranch produce the ultrafine wool which is combed, scoured and spun in the Carolinas before being sent to the Ibex factories in northern California where it is cut and sewn into fine garments.

“The impact of being able to expand our U.S. production to encompass our entire supply chain means that we can be more hands on in every process along the way – from the farm to the finished garment,” said John Fernsell, founder and CEO of Ibex. “And ultimately, that means higher quality garments,” he noted.

When selecting an EDI provider became a priority, Ibex needed a solution to integrate with their facilities nationwide. B2BGateway fully-integrated with Ibex’s NetSuite, allowing them to connect their offices to their warehouse. With the help of B2BGateway’s WSS (Warehouse Support Site), Ibex was able to produce GS1/UCC-128 labels in conjunction with outbound ASNs and invoice their trading partners, all within seconds.

“Our Project Manager, Justin, has made my life so much easier,” said Dealer Services Representative, Biff Arnot. “I’m relatively new to Ibex and just knowing I can contact Justin for all my questions (and at times there were many!) and knowing that he’ll get back to me quickly is huge. B2BGateway’s automated processes have tremendously reduced my workload in regards to our large accounts that place multiple orders on a daily basis. I know I can log in first thing in the morning, take care of my orders and still have hot tea in my cup!”